Booking with Us

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August 1, 2014 as of 04:37 AM

RESERVATIONS
All tours and services are booked directly with Head office of GRANDEUR Journeys.
Head Office:
GRANDEUR Journeys
License No: 0909543594
Office: First floor, Packsimex Building, 52 Dong Du Str, District 1, HCMC, Vietnam
t - [84.8] 3823 5331
f - [84.8] 3823 5332
info@grandeurjourneys.com
www.grandeurjourneys.com

RATES/VALIDITY
All rates are quoted net in U.S. Dollars at current exchange rates and are subject to change without prior notice.
Rates/validity are not featured in CD rom, please contact us for a quote.
Compulsory gala dinners & peak season surcharges during public holidays, national holidays/event (Christmas, New Year & Tet Lunar New Year, Victory Day, ATF, APEC…) apply for different periods at different hotels and will be advised at time of booking.

GROUP BOOKING POLICY
For group bookings of minimum 15 full-paying persons, the 16th person is free of charge in half-twin.
For group bookings of minimum 20 full-paying persons, the 21st person is free of charge in single room.

CHILD POLICY
Package tours:
- Infant 2 years old sharing room with 2 adults will be free of charge, except air fare if any
- 1 child under 12 years old sharing room with 2 adults and requiring extra bed are granted 15% discount or without extra bed are granted 25% discount.
Accommodation only:
No additional charge if children up to 11 years old shared room & existing beds with parents (no breakfast included). If an extra bed is requested, the applicable rate as per our tariff (triple room rate) for an extra bed will be charged, which also includes breakfast.

DEPOSIT  
FIT & Group travelers
-Full payment for air tickets must be made within 5 days of booking.
-Hotel deposits required will be advised at time of booking.
PAYMENT
FIT travelers:
Full prepayment must be received at least 14 days before the commencement of services
Group travelers:
Full prepayment must be received at least 30 days before the commencement of services

All payments shall be made either by major Credit cards or by Telegraphic transfer
Beneficiary: Grandeur Journeys Company Limited
Account Number: USD 99129128989
SWIFT CODE: SCBLVNVXXXX
Bank name: Standard Chartered Bank (Vietnam)
Bank Address: Saigon Trade Center, 1st Floor
37 Ton Duc Thang Street, District 1, Ho Chi Minh City, Vietnam
Call: [84.8] 3911 0000
Website: www.standardchartered.com

CANCELLATIONS
FIT travelers: Cancellation charges are calculated from the day the written notification is received by the company or agent as a percentage of the net total tour price, as shown plus any surcharges (eg. ticketed air sectors, other penalties imposed by suppliers such as hotels):
- Over 30-day notice:     US$200 retained to cover administrative costs
- 29-21 days before departure: 15%
- 20-11 days before departure: 25%
- 10-3 days before departure: 45%
- 48 hours before departure: 75%
- Within 24 hours/ no show: 100%
Cancellation of air arrangements will be subject to fees charged in accordance with the type of airfare used and airline tariff regulations. Refunds will not be given for unused or cancelled services after the tour arrangements have commenced.

GROUP travelers: Cancellation charges will incur different cancellation policies; please inquire at the time of confirmation.

LIABILITY   
GRANDEUR Journeys acts as intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services. GRANDEUR Journeys is therefore not responsible for any loss, injury or damage sustained by tourists, including those occurring outside the tour programs. Additional expenses incurred due to delay, accidents, natural disaster, political action and unrest must be borne by the tourists. Programs, prices, services, and conditions are based on those valid at the time of printing and are therefore subject to change without advanced notice before or during the tour. Participation in our tour implies the tourist’s agreement to the above conditions.

IMPORTANT NOTICE
We further would like to advise that, because of frequent flight changes and cancellations by airlines we cannot fully guarantee that the proposed itinerary can be carried out as planned. Based on our experience changes of departure times and/or cancellations can occur at very short notice even after confirmations for a flight have been received. Same applies for train travel - schedule changes occur frequently and sometimes without prior notification.
In case of schedule changes or flight cancellation we will always try everything human possible to arrange an alternate program within the framework of the original quoted costs. However we reserve the right to charge any cost exceeding the original budget to the tour operator/travel agent or to the participant of a tour after consultation with the agent.

Travel Insurance
GRANDEUR Journeys will do everything possible to ensure you a safe and memorable trip. However, certain risks are involved and should be recognized by participants. Thus, we highly recommend the purchase of short‐term travel insurance for your journey. Travel Insurance is a cost effective way to protect yourself and your equipment in the event of problems due to Canceled Trips, Delays, Medical Problems, Baggage Loss or Damage. Travel insurance is easily and cheaply available online. We recommend http://www.worldnomads.com

NOTES
Further term and condition shall be discussed basing on working history, volume of business, reservation period etc. Please do not hesitate to contact our Travel Consultant for any further information or assistance.

 
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    +84 (8) 3823 5331
    info@grandeurjourneys.com

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